Shipping policy
Here's your shipping policy, ready to copy-paste into Shopify:
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**SHIPPING POLICY**
*Effective Date: [Insert Date] | Last Updated: [Insert Date]*
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**1. Overview**
Thank you for shopping with us! We are committed to delivering your travel luggage safely and efficiently to destinations around the world. This policy outlines everything you need to know about how we process and deliver your orders.
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**2. Free Worldwide Shipping**
We offer free shipping on every order, to every destination — no minimum purchase, no coupon codes required. Simply place your order and we'll handle the rest.
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**3. Estimated Delivery Times**
Delivery timeframes vary by location. All estimates begin from the date of dispatch, not purchase.
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 5–8 business days | 2–3 business days |
| Canada | 7–12 business days | 3–5 business days |
| United Kingdom | 7–12 business days | 3–5 business days |
| European Union | 8–14 business days | 4–6 business days |
| Australia & New Zealand | 10–16 business days | 5–7 business days |
| Asia Pacific | 8–14 business days | 4–6 business days |
| Middle East & Africa | 12–20 business days | 6–10 business days |
| Rest of World | 14–25 business days | Contact us |
*Express shipping is available at an additional cost. Business days exclude weekends and public holidays.*
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**4. Order Processing**
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next available business day. During peak seasons, processing may take an additional 1–2 days.
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**5. Order Tracking**
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking to become active in the carrier's system.
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**6. Customs, Duties & Taxes**
International orders may be subject to import duties and taxes imposed by your country's customs authority. These charges are the responsibility of the recipient and are not included in your order total. We ship all orders with accurate customs declarations and do not mark items as gifts or undervalue them.
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**7. Damaged or Lost Packages**
If your order arrives damaged, please photograph the packaging and product and contact us within 48 hours of delivery with your order number and photos. If your package appears lost or tracking has not updated for more than 10 business days, please reach out and we will work with the carrier to resolve it. We will arrange a replacement or full refund as appropriate.
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**8. Incorrect Shipping Address**
Please double-check your address at checkout. If you spot an error, contact us immediately at [your email] with your order number. We cannot redirect packages once dispatched. Orders returned due to an incorrect address will be reshipped at the customer's expense.
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**9. Contact Us**
For any shipping questions, our team is available:
- **Email:** [velrovabag@domain.com]
- **Live Chat:** Monday–Friday, 9 AM–6 PM EST
- **Response time:** Within 24–48 business hours
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Just replace the bracketed placeholders with your details and you're good to go. To add this in Shopify, go to **Online Store → Pages → Add page**, paste it in, and link it in your footer navigation.